MIZUNO REFUND POLICY

1. Returns Eligibility
We accept returns within 30 days of delivery for unworn, unwashed items with original tags and packaging.

Non-Returnable Items:

  • Customized/personalized products
  • Footwear with visible wear
  • Clearance/final sale items (marked “Non-Returnable”)

2. How to Return

  1. Initiate your return at mizuno-us.com/returns
  2. Pack items securely in original packaging
  3. Attach the prepaid return label (U.S. orders only)
  4. Drop off at any UPS location

3. Refund Processing

  • Refunds issued to original payment method within 7-10 business days after we receive and inspect returns
  • Shipping fees are non-refundable (except for defective/wrong items)

4. Exchanges
For size exchanges:

  1. Return the original item
  2. Place a new order at mizuno-us.com

5. Defective Products
Contact us within 7 days of delivery if you receive:

  • Incorrect items
  • Manufacturing defects
    Provide order # and photos via our Support Form

6. International Returns

  • Customer pays return shipping + customs fees
  • Refunds processed in USD

7. Store Purchases
Items bought at retail stores must be returned to the original store.

Need Help?
Visit our Help Center for FAQs or to contact customer service.